Help and Feedback
Last Updated: April 10, 2026
1. Getting Started
Welcome to ACH Advertising, the Caribbean's trusted vehicle marketplace!
Create an Account: Sign up using your email address, Google or Apple Account
Complete KYC: Verify your identity to access all features — optional but highly recommended
Browse Listings: Search for vehicles using filters
Contact Sellers: Use our secure messaging system
List Your Vehicle: Create detailed listings with photos
2. Account Management
Managing your account:
Profile Settings: Update your personal information and preferences
Security: Change password and enable two-factor authentication (2FA coming soon)
Notifications: Customize your notification preferences
Account Verification: Complete KYC process for full access
Account Recovery: Reset password or recover account access
3. Listing Management
How to manage your vehicle listings:
Create Listing: Add vehicle details, photos, and pricing
Edit Listing: Update information or pricing
Remove Listing: Mark as sold or remove from platform
Boost Visibility: Feature your listing for better exposure
Manage Inquiries: Track and respond to potential buyers
4. Messaging System
Using our secure messaging system:
Start Conversation: Contact sellers about listed vehicles
Message History: Access previous conversations
Notifications: Get alerts for new messages
Blocked Users (Coming Soon): Manage your blocked contacts list
Report Issues: Flag inappropriate messages or behavior
5. Safety Guidelines
Stay safe while using our platform:
Meet in Safe Locations: Use public places for vehicle viewings
Verify Information: Cross-check vehicle and seller details
Secure Payments: Use recommended payment methods
Document Everything: Keep records of all transactions
Trust Your Instincts: Report suspicious activity
6. Common Issues
Solutions to frequent problems:
Login Issues: Reset password or contact support
App Performance: Clear cache or update the app
Missing Messages: Check notification settings
Payment Problems: Verify payment method details
Technical Errors: Report bugs via our WhatsApp Chat on +1 (868) 472-5774
7. Feedback
We value your input! Share your thoughts:
App Experience: Rate features and usability
Bug Reports: Report technical issues or errors
Feature Requests: Suggest new features or improvements
General Feedback: Share your overall experience
Testimonials: Tell us your success stories
8. Support Channels
Get help through multiple channels:
Email: support@achadvertising.com
WhatsApp: +1 (868) 472-5774
In-App Chat: Available during business hours
Website: achadvertising.com
Social Media: Follow us @achadvertising on Facebook, Instagram, and TikTok
9. Response Times
Our commitment to timely support:
General Inquiries: 1-2 business days
Technical Issues: 24-48 hours
Account Security: Priority response
Bug Reports: 3-5 business days for investigation
Feature Requests: Reviewed monthly
10. Updates and Improvements
Stay informed about app updates:
Regular Updates: App improvements and bug fixes
Feature Releases: New functionality and enhancements
Security Updates: Important security patches
User Feedback: Implementation of user suggestions
Platform News: Latest announcements and changes
We're here to help! If you can't find what you're looking for, please contact our support team.